Holidu is one of the fastest-growing travel tech companies worldwide.
With more than $100M in funding to date and an international team of travel and technology enthusiasts, our mission is to finally make the search and booking of vacation rentals easy.
With our search engine for vacation rentals, Holidu, we help travelers book the ideal accommodation for the lowest price.
Through our software-and-service solution, Bookiply, we also support vacation rental owners in multiplying their bookings with less work.
Do you want to have an impact on millions of travelers worldwide?
Then pack your bag, hop on board and get ready for takeoff!
Your future team Our customer happiness team is united by an ambition for constant improvement and the drive to bring the best experience to more than 100 million users each year.
The team also enjoys spending time together, sharing food, and doing fun team events.
We are currently looking for a motivated German speaker to join our team in Málaga, Spain or Munich, Germany.
Your role in this journey You will support hosts to manage their properties on various channels including booking.com and Airbnb.
You will support guests to manage their bookings efficiently via phone, e-mail, and WhatsApp.
You will communicate with our partners such as booking.com and Airbnb to solve problems in the booking process.
You will be the voice of the customer and transfer customer requirements & potential issues to the product team to help improve the Holidu product every day.
You will play an active part in finding ways to continuously improve our customer satisfaction.
You will intensively cooperate with Product, Sales, and Account Management for developing guest/homeowner experience.
Your backpack is filled with Fluency in German and good English skills.
Proficiency in any additional language is a plus.
Friendly, team-work oriented personality and strong communication skills.
Customer-focused mindset with great problem-solving skills.
First experiences in customer service or in the hotel industry are a plus.
Willingness to work on weekends (with balance days during the week or additional holidays).
Ambitious, humble, and eager to learn.
Our adventure includes Having an impact on the millions of people using our product every month.
Growing with responsibility from day 1 and developing yourself further through regular feedback, workshops, and knowledge exchange.
Using your personal development budget and 2 extra days off to enhance your professional skills by visiting conferences, buying books, attending courses, and more.
Connecting and having fun with international, diverse, and like-minded people at work, regular events, and 2 office days per week with your team.
Getting to know the world with the opportunity to work from other local offices for up to 8 weeks per year.
Going traveling for 23 vacation days + the possibility to take up to 10 unpaid vacation days with interesting discounts on our Holidu Homes.
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