.Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram.Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners.With 200+ teammates across international offices in Barcelona, Austin, Amsterdam, São Paulo, and Yerevan — Manychat helps businesses across the globe improve their ROI and grow faster.We are searching for an experienced Internal IT Operations Lead to champion our internal IT area, ensuring smooth operations and optimal infrastructure performance across our global offices. You will lead a distributed team that supports internal IT services, employee IT requests, systems administration, and other IT tools. The ideal candidate will combine strong leadership skills with technical expertise to ensure our internal IT processes align with our company's growth and goals.You'll be a key member of the Internal IT team, reporting directly to the Head of Internal IT & Security. Ready to take on a leadership role where your decisions will shape the operational backbone of Manychat? We'd love to hear from you!Responsibilities:Lead and empower a distributed IT helpdesk team (3 members) operating in Brazil, Armenia, and Spain. Focus on the team growth and development and create a culture of proactive support and ownership in managing internal IT requests, systems support, and helpdesk operations across our international offices.Ensure our business systems operate smoothly, primarily SaaS tools like Google Workspace, Slack, Notion, Zoom, Miro and many others. Collaborate with business team members to introduce new solutions to proactively address evolving business needs.Drive improvements and automations of our internal IT operations, collaborating with DevOps and business process automation teams. Promote the integration of internal IT automation tools (e.G., ServiceNow, Jira Service Management) to enhance team efficiency and impact.Oversee access management to align with security policies. Support a culture of security and accountability within the team and work closely with the security function to reinforce data protection and compliance.Manage IT vendor and service providers relationships, guiding the selection of tools and services that align with company needs. Regularly review the IT ecosystem to ensure an optimal balance of functionality, cost-effectiveness, and adaptability as business needs evolve.Develop and enhance IT policies, processes, and best practices, ensuring they support both regulatory compliance and scalable growth of the company. Keep them aligned with the organization's long-term vision.Oversee IT budget, fostering cost-effective decision-making and allocation. Track and communicate key performance indicators (KPIs) to senior management