.Guest Services CoordinatorApply locations Los Cabos time type Full time posted on Posted Yesterday job requisition id REQ10324750About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.About the location:Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico's Baja California Peninsula is the epicentre for adventure.About Four Seasons Resort and Residences Los Cabos at Costa PalmasFour Seasons Resort and Residences Los Cabos, at Costa Palmas, located in LA RIBERA, will be part of the exclusive Costa Palmas resort community, which will also include a private marina and a members-only beach and yacht club, all situated along a two-mile stretch of pristine white sand and the warm, swimmable waters of the Sea of Cortez.Learn more about Four Seasons Resort and Residences Los Cabos at Costa Palmas:Hotel Site: https://www.Fourseasons.Com/es/loscabos/About the role of Guest Services CoordinatorCoordinate and assign the arrivals and departures to all Bell Desk Attendants and when is necessary deliver luggage and pick up from guest rooms, transports guest and hotel packages and parcels.What you will do:Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possibleCoordinates the pick-up luggage from room upon departure, moving luggage to storage or front unitMaintains proper records of deliveries and pickupsResolves customer complaints, assists customers with all queries related to hotel services, hours of operation, key hotel personnel, internal events, directions, etc.What you bring:Fluency in Spanish and English is required for this positionMinimum experience of two (2) years in the reception area or guest relations.Two (2) + years' experience working within a luxury hotel or similar environment is considered an assetAbility to work with all hotel systems and maintain a high attention to detail.Understand and ability to deliver high quality, luxury service standards