.JOB PURPOSE & KEY OBJECTIVES:The Domain Specialist will play a key role in supporting the Sales and Business Consulting teams by providing deep technical expertise in specific domain or product areas.
This role involves collaborating with internal teams to answer technical queries, review deals, introduce new products or processes and support strategy development.
Additionally, the Domain Specialist will engage in data analysis to enhance sales strategies, maintain business consulting tools, and offer direct support to sales engagements with prospects when highly specialized knowledge is required.
This is a hybrid role, balancing internal team support with client-facing engagements to drive deal success whenever necessary.KEY DUTIES/TASKS:1.
Sales and Business Consulting supportTechnical expertise: serve as the go-to resource for answering complex technical questions from Sales and Business Consulting teams, ensuring they are equipped with accurate and timely information.
Proven experience on the Global Payroll & HCM Integrations domain is a big plus.Deal reviews: partner with APLs, sales and Business Consulting associates to review deal strategy provide technical knowledge, ensuring proposed solutions are aligned with customer needs and product capabilities.New product and process introduction: support the introduction of new products, features, or internal processes by developing communication strategy and training materials, providing presentations and supporting the transition for Business Consultants and Sales.Knowledge distributor: consistently spread knowledge across organization (advisor role) and enable sales reps and BCs to deliver a "One ADP" experience for all clients and prospects.Content manager: manage and update database of questions and answers used for RFx responses in the domain of focus.2.
Data analysis and strategic supportData-driven insights: analyze both internal and external datasets with sales performance data, market trends, product usage metrics, identified product gaps, and more, to support sales and pre-sales strategy and identify opportunities for growth and efficiency gains.Competitive knowledge: stay up to date on market trends and ADP's competitive intelligence.Strategy recommendations: provide actionable recommendations to the Business Consulting leadership based on data-analysis, helping shape the BC organization strategy.3.
Client-facing support & specialized expertise- Specialized client engagement: work directly with prospects alongside Business Consultants when highly specialized product knowledge is required to address complex technical challenges, solution designs, or product-specific inquiries.- Collect & organize voice of sales data: capturing firsthand feedback from prospects when in client-facing activities or reviewing gaps reported by Business Consultants when otherwise, with special focus on new offerings.4