Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!
Our Client
Netatmo develops ground-breaking, intuitive, and beautifully designed connected consumer electronics. Truly smart, our innovative products provide a seamless experience that helps users create a safe, healthy, comfortable, and eco-friendly environment.
As a Technical Support agent, you will handle tech queries over email and chat and strive for first-contact resolution.
We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service. We're Curious: Proactive approach to problem-solving and a "can do" attitude. We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets. Tasks What you will be doing:
Understand and respond to client's requests (by email and chat). Analyse the client's situation to reply to them quickly and efficiently. Identify technical incidents, apprehend them, and provide an appropriate solution. Offer adequate solutions with a positive approach. Organise product returns and follow up on exchanges and repairs. Requirements What skills & experience you will bring to us:
A fluent level of French (spoken and written). A high level of English. You are very well organised and have excellent interpersonal skills. You can put yourself in our customers' shoes, analyse their problems and offer them individual solutions. Within our dynamic, motivated, and multicultural team, you will reply to the demands of our customers for all the products in the Netatmo range. You know how to work within a team, you are easy going. You adjust quickly to new environments, and you can follow procedures and deal with deadlines. Benefits What do we offer?
Start date: ASAP. Contract: Temporary (until the 31st of December). Full-time: (39 hours/week). Working days/Hours: Monday to Friday from 9:00am to 6:00pm. Salary: €21,000.
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