Experience the power of a game-changing career! Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in the Fashion industry.What you will do in this role:Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users' demands.Log call details onto call management systems and provide response and resolution within SLA.Maintain service and product knowledge and expertise associated with applications specific to individual customers.Escalate potential service issues initially with Mentor.Your qualifications:Are bilingual or proficient in German with advanced English level.Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration.Have good disposition to work in a customer service environment.Have customer care skills - ability to listen to and understand the customers' needs.Can take ownership of, and progress calls to resolution or to escalate call to resolution.Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.What's in it for you:Full-time 39 hours/week permanent contract: Monday to Friday from 9:00 to 18:00.Salary 18,400 euros gross/year + up to 2,500 euros gross/year in bonus.Great location in Barcelona.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on.Career development programs, specialized courses.Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you.Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice." Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
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