.About TravelPerkTravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of business travel. It's all-in-one platform gives travellers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.Job DescriptionWe are looking for an experienced, hands-on Business Travel Consultant passionate about people and about making an impact. Our Customer Care team is one of the foundations of our company's success and growth. We hire empathetic people who understand what we are trying to achieve: Make business travelers happy!Are you a problem solver and an empathetic professional driven by customer experience? Are you tired of companies that take their customers for granted? Ready to go the extra mile to help us to grow by changing the way organisations book and manage their business travel?As a Business Travel Consultant, you will work with B2B customers and be part of a strategic team at TravelPerk. You will have a direct impact on our growth and customer retention. You will act proactively and address our clients' needs at any stage of their travels, ensuring high customer satisfaction and maintaining relationships at a 7 Star satisfaction standard.Please note: working hours for this role will be mostly during weekdays mornings and afternoons.What you will do:Support our B2B customers in their Business TravelsLiaise with suppliers and partners to resolve booking issuesKeep high satisfaction standards and exceed customer expectations when managing bookings, queries and requestsResolve problems by applying established TravelPerk policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enoughAddress, preempt and solve problems - you are an owner and anticipate issues before they come your way!Help define and establish best practices together with the rest of the team in sales, operations and customer careStay up-to-date with new features and product launches in TravelPerk - there are lots so be prepared for some serious innovation!What you'll need to have:Excellent English, spoken and writtenProven experience in working with Amadeus GDS Cars, Hotels and TrainsProven experience in working with Amadeus GDS flights; another GDS will be a plusProven background working in the business travel industry is a plusProven experience going above and beyond to provide an amazing service to help customersWhat we always look for:Independent and autonomous