.Business System Analyst 108697 Thank you for showing interest in our company. We know that a job search can be challenging, but don't worry, what goes around comes around! Let's get straight to the point! We love volunteering but we prefer to be Change Activists. What does that mean? We focus our efforts in helping youths in risk of social marginalization and fighting climate change by reforesting parks or woods in Madrid and in the Doñana Forest. This year alone, we have already volunteered for over 2000h! At Zurich we say it loud and clear: We are proud of our colors, we believe that a diverse and inclusive team makes the difference. We don't discuss disability, we discuss capability! We want you to be yourself, without closets in between or glass ceilings making you fragile. 50% of our high responsibility positions are occupied by women (including our Executive Committee). At this point you might be asking yourself: Paula, how will be my day to day wearing the blue sweater? Collect and consolidate user feedback and support Product Owners managing holistic backlog. Provide business user support via ServiceNow platform (triage and respond to user requests, assign to respective IT teams) Analyze business requirements and identify dependencies and align development of new features with other systems. Engage and manage Subject Matter Expert (SME) network, host regular clinic sessions upon business needs, maintain collaboration channels (e.G., SharePoint). Keep training material and user guides up-to-date, upskill SME network and deliver required trainings How do you know you fit in? Don't worry, we are not asking you to save the planet or meet 100% of the requirements. Experience with business requirements analysis (min 2-3 years), business process improvement and modeling tools (general knowledge of Agile methodology with experience preferred) Experience in insurance, preferred in international program business (experience in producing Underwriting / Underwriting Services role is an advantage) Understanding about the Policy Issuance processes and the life cycle of an International Program (would be an advantage) Must possess in-depth, strong problem-solving analytical skills, facilitation and coordination skills Able to identify and consider business implications of the application of technology to the current business environment Strong written and verbal communication skills needed; ability to tailor approach based upon audience and message. Fluent in English (other languages is an advantage) High education diploma (Bachelor or Master`s degree) in Business Administration, Computer Science or Engineering At Zurich we love to live life to the fullest. We encourage flexibility and digital disconnection. #PorSerDeZurich, you can choose the benefits that best fit your needs. FlexWork: We want to offer you a flexible hybrid mode so that you can organize your work schedule as you wish. We also offer you a home office extra bonus