.Job DescriptionWe prioritise meeting our customers' high expectations for our products. The role of the business support analyst is crucial in both pre and post-sales efforts, significantly impacting our customers' long-term satisfaction with Verisk.Additionally, the role involves conducting quality assurance tasks on property team products.A Business & QA Support Analyst is an individual with limited experience in geospatial / technical services, yet possesses the potential and ability to deliver outstanding support to Verisk's esteemed clients, always prioritizing their needs.Main Responsibilities: The primary focus of this role is customer support. The Business Support Analyst is responsible for:Developing a robust understanding of IUPR business processes and core products.Assisting sales teams by providing product samples or technical information to support pre-contract sales activities.Supporting large contract tenders upon request, which may include market research, detailing customer support mechanisms, processes, or data analysis.Facilitating the delivery of contracted products, data, and/or services to clients.Creating sales and support materials as needed.Recording, tracking, and addressing client inquiries regarding any aspect of the products received, coordinating with sales or product specialists to resolve client issues.Keeping accurate records of customer interactions, licenses, and issued products on platforms like SharePoint and/or SalesForce.Participating in conferences or client meetings where technical support is required.Attending crucial meetings with Sales and Business Unit Management to discuss client issues or requests.Providing updates on client-related matters, ensuring that any issues requiring escalation are promptly identified and addressed.The secondary responsibilities involve QA and product-related duties:Collaborating with product managers and developers to understand the products.Designing, planning, and executing test cases.Ensuring the product meets the acceptance criteria.Identifying, logging, and tracking defects.Creating and maintaining test packs to cover each product.Qualifications: The essential knowledge, skills, qualifications, and experience for this pivotal role include:Experience in a customer support role with direct customer interaction.Familiarity with mapping and geospatial data applications, such as ESRI, FME, or QGIS.Effective communication with customers (both technical and non-technical) and internal stakeholders.Proficiency in analyzing large data sets to spot anomalies and inconsistencies.A strong problem-solving orientation and client engagement skills, with the ability to address a range of questions and issues, from simple inquiries to complex technical matters.A commitment to prioritizing and resolving issues to high standards, with meticulous attention to detail.The confidence to request assistance from peers and management when necessary
