Overview:
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities:
Keysight's Customer Contact Center EMEAI is looking for a Business Process Sr Representative to work in a fast-paced and exciting environment, based in Barcelona.
Responsible for analysis and evaluation of user business problems and development of business system or process recommendations to meet requirements, including problem definition & problem solving, evaluation of requirements, and implementation of systems/processes. May participate in business systems planning to define or upgrade business applications or functional solutions. May serve as business liaison to IT & Tax. This role may involve a significant amount of project management.
The main accountabilities for this role are:
Supporting the CCC organization in user support (Sales and Support Customer Service Representatives)
May Deliver New Comer and Refresher Training on Q2C processes
Participate in regional and worldwide projects in particular during the testing, deployment and go-live support and training
May act as regional representative in worldwide projects
Works on business system/process assignments with broadly defined objectives
May be backing-up focused tasks on portals, compliance testing & audit coordination
Determines and develops approaches to business system/process assignments
Leads business process related projects requiring coordination with other functions
Solves a broad range of system and/or workflow problems of varying scope and complexity
Qualifications:
In depth understanding of Sales processes end-to-end and/or Service & Support processes end-to-end.
Typically, 4-5 years relevant experience
Experience with Cloud applications (Salesforce Sales, Service and Oracle CPQ), as well as Siebel
Good team player with ability to collaborate across cross-functional teams to meet aggressive delivery schedules.
Excellent communication and interpersonal skills.
Self-motivated, excellent attention to detail, and problem-solving skills.
Ability to work independently
Thrive in a fast-paced environment.
Easily adapts to change and can cope with uncertainty and risk.
Potential and interest in project management and a passion for learning and continuous process improvement
Careers Privacy Statement
***Keysight is an Equal Opportunity Employer.***
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