Business Process Innovation - Change Agent Lead page is loaded Business Process Innovation - Change Agent Lead Apply locations Madrid Nice time type Full time posted on Posted Yesterday job requisition id R21132 Job Title
Business Process Innovation - Change Agent Lead Business Process Innovation is a new team and capability which is positioned at the heart of Amadeus Digital Transformation and with the purpose to provide significant impact in the way we design, deploy and monitor the adoption of Amadeus core processes.
We are seeking a Change Management Lead to join our brand new team at Amadeus. This role will be instrumental in driving change within the organization, focusing on business process improvements and new ways of working .
If you are passionate about change management and digital transformation, we would love to hear from you. This role will have a strong customer-facing component and will require frequent interactions with top management . We are looking for someone who can navigate these relationships effectively and drive meaningful change.
Key Responsibilities:
Facilitate the adoption of new technologies and processes, ensuring a smooth transition and minimizing resistance.
Enable the organization to overcome resistance to change and secure the adoption of new ways of working.
Collaborate with various stakeholders to understand their needs and concerns, and develop tailored change management plans.
Drive the transformation of the mindset and culture of our business partners around automation.
Monitor and report on the progress of change initiatives, adjusting strategies as necessary.
Engage frequently with top management to align change initiatives with strategic goals and to secure their buy-in and support.
Maintain a strong customer focus , ensuring that all change initiatives enhance the customer experience and meet customer needs
Develop and implement change management strategies using the ADKAR framework and state-of-the-art knowledge management best practices.
Contribute to the implementation of our framework and ways of working on Change Management leveraging ADKAR best practices
Create the DNA of the team ! Support the onboarding of new comers in the team
About the ideal candidate
Proven experience in change management in a global digital transformation context.
Knowledge of customer journey and understanding of the lead to cash value stream will be a plus.
Proficient in English. Other languages are a plus
Strong understanding of the ADKAR framework and its application in a business setting would be a plus
Excellent communication and interpersonal skills, with the ability to engage and influence at all levels of the organization.
Strong customer orientation and the ability to build and maintain strong relationships with customers.
Solid problem-solving skills and the ability to think strategically with the resilience and adaptability to drive changes
Experience in project management would be advantageous.
Working at Amadeus, you will find:
A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
Want to drive significant change within our organization and play a key role in our digital transformation journey? Come and be a part of this exciting new chapter at Amadeus!
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Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law.
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