Job Summary: Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements.
Principal Responsibilities: Business Process Consulting & Design: Business process consulting Proactive business process analysis Process documentation, documentation of process change requirements User acceptance test management & support (utilizing adequate test tools, i.e., HP Quality Centre) Implementation and post go-live support (2nd level) Preparation of digital training content and execution of user trainings Core User Coordination: Support of regional core users Continuous exchange (Calls & Meetings, pick-up of process enhancement ideas) Organization & management of user acceptance tests Support of implementation of software releases & patches Project Management and Collaboration in regional & global projects: Organisation and management of tactical business projects Collaboration and interaction within strategic and global projects Together with Strategic Business Process Managers to align regional processes to the global EMEA standard Job Level Specifications: Bachelor's degree or equivalent experience Very good understanding of the business process value chain and the economical and logistical contexts of wholesale distribution Working experience in one of these areas mandatory: Sales or Sales Support / Customer Support Purchasing or Supplier Operations Material Data Management SAP user knowledge in one of the above-mentioned areas required Microsoft Office user knowledge mandatory Strong analytical skills Structured working methods and ability to work independently Know-how in process analysis and process design Solid teamwork and interpersonal skills Very good communication skills Project management basics English (fluent) The above statements are intended to describe the general nature and level of work being performed.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
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