.EmailThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DescriptionAmazon Web Services (AWS) is the pioneer and recognized leader in Cloud Computing. Millions of businesses in 150+ countries, from start-ups to Fortune 500 enterprises, across all industries including public sector, run their operations and applications on AWS. Many of these customers seek help from AWS Professional Services in their transition to a cloud-based IT operating model.Are you passionate about solving business problems through data driven decision making? Can you juggle multiple priorities? Do you want to learn new skills to get the job done? To help grow and scale this business, Global Operation Services Team is looking for an experienced and self-directed Shared Services Analyst, with an established history of operational, organizational, collaboration, and communication skills. Based in Costa Rica, you will work closely with Practice Management and Business Operations teams to aid them in achieving business KPIs. Your analysis of project, opportunity, and timecard data will contribute to the development of our World-Wide strategy and drive impact against our Professional Services business objectives.Key job responsibilitiesOpportunity pipeline analysis; working with Practice Managers to drive current and accurate updatesMaximize our available capacity to staff customer engagements. Work closely with practice managers, helping them assess staffing needs across all engagements, based on each project's requirements. Optimize the staffing process around skill set/capability and location. Define rules of engagement for recalling a Resource that is under-utilized.Time card and expense entry compliance; drive timely entry of billable time and expenses across the engagement teams.Stakeholder management; act as a business partner to Professional Services leadership team and executives, providing insights to help shape the strategy of the business.Act as point of contact and subject matter expert on business escalations.Business planning; establish business rhythm and cadence, leading meetings through deliverables, outcomes and actions. Own agenda development and track follow-up actions and influence leaders to complete forward looking business plans.Analytics; establish baseline metrics and analytics, collaborate with leadership team to track and report all key performance indicators against annual, quarterly and monthly goals. Establish and maintain management dashboards, regional reports, and executive review documents that will drive business outcomes.Collaborate with Business Advisory Managers to develop mechanisms such as Training and Certification matrices and Consultant Skill profiles