Business Development Expert Investment & Funds

At ING we are looking for Business Development Expert Investments and Funds Your role and work environment: We are looking for a talented and enthusiastic Business Development Expert to join our Team of Investments and Funds Entrusted Tribe where we aim to help and encourage customers to manage their wealth in a simple and efficient way, while we have a lot of fun! Main product lines to make this happen are savings (Deposits, Cuenta Naranja), broker, pension plans and mutual funds. Within this tribe you will be a Business Development Expert, so you offer ING's customers solutions to grow their money. You aim at improving ING's performance and identify opportunities to better serve and delight customers in the product suite we offer in both savings and investments within the retail sector. Your key responsibilities: Run existing business from an end-to-end perspective, covering all the different angles: IT systems, commercial strategy, functionality range for the day-to-day customer transactions, measuring relevant KPIs, business tracking and holding an active connection with distribution and sales teams to boost broker business. Thinking long term and beyond: definition of strategy to grow target market through welcoming more customers while keeping our product offer fresh & authentic, with special focus on incorporating new trends and functionalities that continue to make our proposition differential in the market. You will report to the Tribe Business Lead of a specific product: Savings, Broker or Mutual Funds. As a Business Development Expert you are responsible for: Customer Experience: Provide the best customer experience by designing, mapping and constantly improving the customer journey. With an end-to-end process view being able to collect CX and data, translating into UX and IT landscapes.Digital Strategy: As expert in digital experience, be proactive in the identification of new capabilities in our digital platform to engage our customers and increase efficiency of our assisted channels bringing the best experience in the moments of truth.Commercial Strategy: In collaboration with marketing and customer interactions teams, definition of commercial campaign strategy to offer our product value proposition to clients in a personalized and customer-centric way.Data Fluency: Comprehend, define, select, and analyze data to gain insights that enhance the decision-making process. Responsible to guarantee bank revenue and present balanced cost-benefit business cases before and after any implementation.Product / partnership relations: launch and maintain an attractive and compliant (very important, so leading the backlog of any CNMV or similar regulatory requirements) value proposition to the market, providing the highest customer satisfaction. It includes relationship with partners keeping collaboration fluent and steering and managing our functionalities jointly.Agile Delivery: Translate business needs into requirements for the implementation in the IT and change cycle. Prioritizing based on value delivery for our customers in short cycles, defining a first MVP and improving with the feedback gathered. Strive for efficiency, reduce complexity in our definitions, pursuing innovative solutions. Manages dependencies, non-financial risk awareness and impediments. What are we looking for? Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits… don't hesitate to apply! A pioneer of the agile culture displaying the following behaviors: Ability to display flexibility to teams and adapt plans, approach and behavior to the different needs and situations.Ability to take on the responsibility, steer strategy and realizations based on facts and data.Strong resilience: ability to navigate through ambiguity.Negotiation skills.Proven program management, planning & organizational skills.Passionate about innovation and new market trends.Clear communication skills (written and oral).Ability to work on an international level.Excellent oral and written English skills.Team player.Driven and customer focused, loving to collaborate with different people.Able to work in an autonomous way and to take initiative.Making things happen thanks to your 'can do' attitude. Proven track record and technical skills University degree, master's in finance related is also a plus.2+ years' professional experience in banking.Some experience in regulatory context around brokerage.Strong command of written and spoken English.Valuable proven experience in digital businesses. What do we offer? The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details. Be flexible my friend. Our model is all about flexibility and accountability. Keeping both our customers and our colleagues needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Restaurant card. So that thinking about what to have for lunch doesn't take up your time or your cravings. Our house will be your home. In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more! Health insurance. For you and all your family (spouse/partner and children). Life insurance. We help you protect what matters most to you. Flexible remuneration. In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids… Free company shuttle. It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably. Banking benefits. Special loans with more beneficial conditions. Special mortgage conditions after 6 months working at the bank. And you can benefit from our pension plan after 1 month with us! More vitality and more belonging 360º care of the employee (physical, mental, social connection & purpose). Physiotherapy service on site. Runners club with your own trainer. Clinics with professional, world-class athletes. Gympass service. Employee Networks: Rainbow Lions (LGBTQI+) & Leonas. Get to know Us We are a team of more than 1600 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go. A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies. And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries. We are proud to have a diverse team and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society. And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey. Making things happen, helping others be successful, always being one step ahead—that's our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!
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