This job is with Prinova Europe Ltd., an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
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Business Development Associat e & Customer Care Associate Barcelona - Hybrid (Full-time, Permanent) Who We Are Prinova is a leading global supplier of ingredients and premix manufacturing solutions for the food, beverage and nutrition industries.
Prinova holds strategic stocks in 35+ centres around the world to ensure continuity of supply and has liquid and dry premix manufacturing facilities in the UK, China and the USA.
Prinova's premix business is underpinned by over 40 years of experience in ingredient sourcing and distribution, servicing customers with global inventories, market expertise, and leading market positions in Vitamins, Amino Acids, Sweeteners, Preservatives, Proteins, Aroma Chemicals, and more.
What is a Business Development and Customer Care Associate in one?
You will join a dynamic Logistics & Customer Service team of more than 20 individuals.
This team is responsible for managing the daily business operations including warehouses, deliveries to customers, exports outside Europe and demand planning.
With the expected growth of the business in Europe, we are adding team members who will be involved specifically in our EU operations.
You will be responsible for an element of sales support, responsible of deliveries throughout the EU, tracking of shipments, handling of non-conformances, the stock reconciliation process with the EU 3PLs, the maintenance and handling of all information within our ERP and other projects within the department.
What's in it for you?
Personal growth including training and development opportunities Discretionary bonus What to expect?
• Taking, confirming and inputting customer/purchase orders• Monitoring and dealing with customers and liaising closely with commercial, logistics and quality departments• Sending product samples to customers when required.
This will involve either handling samples in the office or liaising with warehouses to request samples from sample stock or from inventory.• Sending price quotes to customer, liaising with Product Management team for this and collecting necessary information from customers• Assisting with lead qualification• Login opportunities & quotes on CRM system• Monitoring shipments to customers when necessary and ensuring a high level of customer service at all times• Review and control stock levels for key accounts, ensuring sufficient inventory for contracts• Arranging deliveries to customers from warehouses in UK and EU by road, ferry and courier• Liaison with customers, warehouses and carriers• Input of correct information onto internal system, to create forward allocations and warehouse instructions• Invoicing customers promptly, with correct VAT calculated• Preparing shipping documents (warehouse instructions, packing lists, commercial invoices, dangerous goods notes, packaging labels etc.
)• Handling enquiries, complaints, non-conformances and other aspects of customer service as required• Monthly stock reconciliations, and handling follow-on enquiries from the finance department• Processing charges invoices from warehouses, forwarders and other suppliers• When necessary, due to holiday, medical leave etc., covering for fellow team member's absences• Any other task at manager's discretion.
Does this sound like you?
Fluency in English and Italian is required Must be detail oriented with excellent organisational skills Experience in similar supporting commercial roles is necessary.
Must have experience in logistics Experience on any ERP system Proficiency in MS Office applications Enthusiastic and eager to learn Outstanding communication skills both written and verbal Professional business presence and acumen Self-starter, and happy to take the initiative Commitment to customer service (internal and external) Strong ability to multi-task with results-oriented mind-set Calm individual who can operate under pressure, manage deadlines, and the demands of a busy office environment.
Have enthusiasm for a fast-paced, dynamic environment where products and programs are evolving as the business grows Interested?
We would love to hear from you .
Submit your CV by clicking apply.
If you have any further questions, or would like to see the full job description, please email us for an informal chat ******
