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Business Analyst, Work Allocation and Efficiency, Prime Video Global Operations DESCRIPTION
Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching?
Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.
Prime Video Global Operations (PVGO) is a team that relentlessly works with partners and is responsible for ingesting content using both partner-facing and internal technologies. We obsess over ensuring that every search, discovery and playback interaction with Prime Video (PV) is device-agnostic, defect-free and results in a high engagement experience for customers. We collaborate with stakeholders across Prime Video to define, refine and uphold PV's customer experience, quality bar and metrics. PVGO plays an essential role at Prime Video, ensuring that the content that powers our vision to be the premier source of global entertainment, is complete and correct.
We are a group of entertainment enthusiasts based out of Chennai, Costa Rica and Madrid; passionate about ensuring all our customers around the globe have access to the content they need, when they need it. We work closely with industry professionals, program and technology teams to ensure world-class coverage of key entertainment content, and proactively address content gaps before our customers notice them.
We are looking for an analytical and results-oriented Business Analyst to help shape the future of Prime Video Global Operations. This is an exciting time to join, as we scale our coverage of international content, while maintaining a high bar for timeliness and quality. If this sounds exciting to you, please read on.
Key job responsibilities
- Own the development and maintenance of new and existing work allocation solutions, which are focused on driving efficiency within operations via analysis, metrics, and reporting dashboards.
- Partner with operations/business teams to consult, develop and implement KPI's, automated reporting/process solutions, and process improvements to meet business needs.
- Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.
- Prepare and deliver business requirements reviews to the senior leaders regarding progress and roadblocks.
- Design, develop and maintain scaled, automated, user-friendly systems, reports, dashboards, etc. that will support our business needs.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent
- Experience defining requirements and using data and metrics to draw business insights
- Experience in Excel (macros, index, conditional list, arrays, pivots, lookups)
- Experience with SQL
- Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages
PREFERRED QUALIFICATIONS
- Experience working with Tableau
- Experience using very large datasets
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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