Company Description
Our mission is to lead the travel industry by leveraging technology to simplify, personalise, and enhance our customers' travel experience. Experts in brightening up online travel, we help our customers find and do "whatever makes them pink". We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. We run our business in 17 languages and 40 countries, with more than 1,500 employees spread across our offices worldwide, developing our own products and services to power the entire traveller journey for millions of people. At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.
Job Description:
The Business Analyst of the Tour Operator value stream will be responsible for continuously collating, analyzing and interpreting financial and performance data, with the aim of providing meaningful information and recommendations to the business to improve decision-making processes.
Key Responsibilities Conduct analysis in order to individuate and come up with solutions to business issues, and ensure their implementation in collaboration with cross-functional teams.In-depth performance analysis and understanding of our customer profile and demographics, to help the business make informed decisions on merchandising, promotional activities and content requirements.Steady monitoring of booking path and landing/merchandising pages, to better understand customer behaviour and user journey, and individuate opportunities to improve conversion and maximise revenue per visitor.Definition of reportings to deepen the business understanding. Collection and structure of relevant data.Analyse and communicate competitor activities and market trends and highlight any gaps/opportunities, to make sure we always remain competitive in the market.Proposition of guidelines and strategy for commercial campaigns to identify business opportunities.Continuous communication of key insights to stakeholders.Support product team on setting and reporting AB tests. Qualifications: Essential Fluent in English (written and verbal). German and/or French are a plus.Excellent numerical and analytical skills.Proficiency in MS Office with focus on Excel & PowerPoint.SQL knowledge is a plus.Good knowledge of ecommerce performance metrics, good knowledge of Google Analytics.2-3 years experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools.Bachelor's or Master's degree in Business Administration or a similar field.Very good communication skills.Experience in the (online) travel industry is a plus. Abilities/qualities Critical thinking and problem solving.Autonomy and proactiveness.Thorough and meticulous with extreme attention to detail.A self-motivated, high-energy approach being able to execute new ideas, from start to finish.You have a confident approach and a positive and empathetic nature that helps you connect easily with your stakeholders. Additional Information What we offer: Join a dynamic team in an inclusive-international environment.Grow thanks to the career journey and our internal mobility perspective.Manage your own schedule thanks to the flexible start and end of the working day.Work a shorter working week (36h), of which 4 hours on Friday morning.Get focus time for learning, development and deep work on Friday mornings.Work partially or fully remote according to local laws.Enjoy continuous training thanks to our company platform.Benefit from employee discounts on travel.Receive 2 days off per year for the purpose of volunteering.Get free snacks / fruit / hot drinks / water / beverages at our offices.Participate in amazing winter and summer corporate events.Benefit from extended parental or marriage leave according to local laws.
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