Business Analyst - IT-Service Management - ServiceNow (m/f/d) Location: Barcelona, ES Department: IT - Service and Support Level: Experienced professionals Reference number: 44337 Join Schwarz Global Services Barcelona - IT Hub of Europe's Largest Retail Group.At Schwarz Global Services Barcelona, we provide high value IT services for the entire Schwarz Group, which includes Lidl, Kaufland, Schwarz Produktion, PreZero, Schwarz Digits, STACKIT, and XMCyber.As part of a top 5 global retail company, we serve 6 billion customers through 13,700 stores in 32 countries, supported by over 575,000 employees.We are looking for open-minded colleagues with passion for technology, who are willing to find diverse and exciting career opportunities in a dynamic work environment that stands for development and progress.Elevate your career with us, where development and progress are at the heart of everything we do. Responsibilities Act as consultant for process expert departments on topics related to key figures Creating and managing reports and dashboards in ServiceNow Management and quality assurance of the existing reporting system Optimize the management of our operational units through understandable and clear solutions You are part of a motivated, international team Your Profile Desired University degree in Information Technology or similar You have experience in the field of reporting, performance analysis and statistics You have working experience in using or administering ServiceNow You are familiar with ITIL Foundation You understand service and support processes You are strong at analytical thinking and recognition of connections and dependencies between processes You are able to evaluate, review and test your own work You can prepare and conduct workshops confidently You can explain complex issues in a simplified way It motivates you when you familiarize yourself with new topics You are results oriented, and demonstrate a 'can-do' attitude – adaptability, flexibility and resourcefulness Your English is fluent German is an advantage Interested? We look forward to receiving your application. We are managing the application process on behalf of the department concerned and will forward your application to this department. All communication with you throughout the application process will come exclusively from us and will be handled confidentially and discreetly. #J-18808-Ljbffr