Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work, AENOR and Top Employer), is looking for a Business Analyst.ResponsibilitiesCommunicate with internal colleagues to understand the needs of departments and the organisation as a whole;Work with external stakeholders to understand and investigate feedback into the service/function/product provided;Use data modelling practices to analyse your findings and create suggestions for strategic and operational improvements and changes;Identify the processes and information technology required to introduce your recommendations;Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern;Produce written documentation to support your work, report on your findings and to present to stakeholders when necessary;Support the staff and teams in making the recommended changes, including helping to resolve any issues;Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluationRequirementsIT/Technical/Quantitative degree or equivalent working experience as a Business AnalystKnowledge of SQL (Python is a plus), and in data visualizationFinancial Analysis experience is desirableAdvanced knowledge of IT office tools (Google Sheets desirable)Minimum C1 Level of EnglishExcellent analytical skills and an informed, evidence-based approachExcellent communication skills, with the ability to talk to and present to a range of audiences, sometimes acting as a translator between partiesWorking experience in KPI monitoringWorking experience in contact center sector is desirableAbility to work under pressure on multiple projects within your project timeframesPassion for creating solutions with a positive attitude to changeStrong interest in business and business developmentGood understanding of information technologyBenefitsFull time position, 39h per weekSalary: 26.000 € gross yearlyThis is a Hybrid working model in BarcelonaPermanent ContractReferral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)A permanent presence of coaches who will facilitate your personal and professional developmentEstablished career path to grow within the projectBi-weekly, monthly or quarterly contestsEmployment with the world's largest provider of contact center servicesExcellent work environment, great colleagues, social arrangements and personal developmentDynamic business casual environment with colleagues of all ages gathered in a highly-motivated team
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