.ABOUT THE JOB As a Business Analyst, you are part of a cross-functional team that delivers software solutions for airline operations systems from conception to operation. You will collaborate with architects, data analysts, digital analysts, product owners, software developers, technology leads, and UX/UI designers to clearly define, document, and communicate requirements that will enable implementation of new changes and enhancements to our digital platforms in an agile manner. You're responsible for evaluating solution options, consulting with stakeholders as needed to define and articulate business needs in a way that enables the design and delivery of technical solutions that add value across TUI global platforms and services. You use your deep understanding of TUI products and systems, business models, processes, data flows, and their link to business capabilities to plan and deliver high-quality business analysis that supports the ongoing delivery of growth and digital transformation across our key markets. Working alongside a varied set of technology and business stakeholders, you define and document new business, user, and system requirements, considering impacts to upstream/downstream services. You manage the requirement lifecycle from planning through to elicitation, testing, delivery, and business acceptance. You can provide business analysis to multiple agile delivery teams and work closely with the product owner, technology lead, and business partners to prioritise and manage complex backlogs. You will also support the software operation/management as 2nd level support, which includes incident analysis, incident management, and handling of configuration requests. You are responsible for keeping documentation of applications in your area of responsibility up to date. As a Business Analyst, you distil the needs of the business, and using your strong collaboration skills, you support your team to deliver the best solutions to our customers' needs. You are commercially astute, focusing on solving business problems in the best way. You love to work in an international, multi-cultural team. You challenge constructively and have high expectations of yourself and others. You always drive for excellence, ownership, and self-organisation at team and personal levels. You love to learn and acquire new skills and keep up to date with the latest developments in your focus areas. You're an active member of the Business Analyst community. Security is part of everyone's job. At TUI, we practise secure behaviours first in everything we do. ABOUT YOU Extensive experience in IT-system design and requirements management, preferably in airline or tourism sectors. Proficiency in agile development methods and project management. Strong analytical skills for comprehending and communicating complex problems to both technical and non-technical stakeholders