Dove Vivo by Joivy
Part of the Joivy Group, Dove Vivo is the largest co-living company in Europe in terms of rooms and revenue. Founded in 2007, it manages a portfolio of 11,000 units that are rented out as individual rooms or entire accommodations to thousands of professionals, students, and young couples.
Our Group
Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - co-living, micro-living, vacation, student housing, multifamily and co-working - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy.
Joivy Group counts 450 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 7 countries (Italy, Spain, France, Portugal, England, Scotland, and Bulgaria) and includes the following brands:
Dove Vivo: European platform for residential property managementALTIDO: European platform specialized in short-term rentalsChez-Nestor: pioneering co-living company in FranceDove Vivo Campus: the leading company in student housing in ItalyRinnow!: a specialist in Home Renovation and turnkey furniture salesOpen Hub: co-working space and community hub in the heart of MilanRole & Team
We are looking for a Building and Customer Success Manager (f/m/x) who will oversee residential properties' daily operations and maintenance, ensuring smooth building management and exceptional tenant service. This includes managing the building's physical aspects, ensuring safety and compliance, and fostering positive relationships with tenants to improve their experience and retention. The role also involves coordinating vendors, handling service requests, and implementing strategies to enhance property value.
Your key responsibilities will be: Building ManagementOversee daily building operations, including inspections, maintenance, and repairs to ensure systems are functional and compliant with safety standards.Manage vendor relationships, negotiate contracts, and ensure timely, cost-effective services and improvements.Monitor the condition of common and exterior areas, ensuring cleanliness, safety, and accessibility.Manage property budgets and ensure compliance with local, state, and federal building regulations.Customer SuccessServe as the main point of contact for tenants, addressing complaints and service requests promptly.Build strong relationships with tenants to foster long-term occupancy and satisfaction.Communicate building updates and maintenance schedules, ensuring transparency.Monitor tenant feedback and property reputation on platforms like Google and Trust Pilot, addressing concerns as needed.Team ManagementFoster a collaborative, motivating team environment with clear goals and open communication.Oversee daily team operations, delegate tasks, ensure deadlines are met, and conduct regular team meetings to share updates.
#J-18808-Ljbffr