.Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health.
Millions of diagnostic results and data insights are generated every day using Clinisys' platform and cloud-based solutions in over 3,000 laboratories across 34 countries.
Headquartered in Tucson, Arizona, and Woking, England, Clinisys' mission is to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer.Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centers – and is the only provider to repetitively deliver to all disciplines end-to-end – at scale.
Fostering healthier communities.Role DescriptionThe Technical Project Engineer will participate in specific project deployment, performing installation, upgrades, database manipulation, and other technical tasks linked to our GestLab Solutions.
The Project Engineer will work closely with Clinisys customers and be involved in multiple LIS GestLab projects.Essential FunctionsTechnical installation & upgrade of GestLab products.ETL (Extraction, Transformation, and Loading of data) activities.Integrate GestLab with external applications and instruments, including the configuration of HL7 messaging and communications through sockets.Database (Oracle or/and Firebird) manipulation.Ensuring that the progress of all assigned project tasks is accurate, up-to-date, and that work is recorded correctly and timely in accordance with the company's internal procedures.Working closely with Project Manager/Customer Service Manager, offering recommendations and identifying technical risks.Preparation of project-related documentation.Take responsibility for all technical aspects of assigned tasks.Act as the interface with customers to gather user requirements and manage enhancements and upgrades.Perform assigned tasks in accordance with project plan, budget, and customer satisfaction.Propose product and service improvements to improve delivery time and quality.Escalate potential issues to the Project Manager or Customer Service Manager.Propose improvements of internal procedures to increase organizational efficiency.Provide feedback to the technical writer to improve technical documentation.Prepare a service report for each intervention on the client, monitoring client acceptance, and sending the corresponding documentation to the administration department.Ensure that internal information systems contain the required product license records and provide product licenses to customers.Attend internal and client-led project meetings with the Project Manager, as appropriate.Build and maintain a good relationship with the client, ensuring an increase in overall customer satisfaction.Travel across Spain and internationally when required