.As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us!We're seeking an experienced Regulatory Case Specialist to join our eDreams ODIGEO Communications team, which is in a strong growth environment and will be based in our Barcelona office to manage consumer regulatory complaints directly reporting to the VIP Customer Communications Team Lead. This role is a great opportunity to explore multiple eDO business areas as it is a position working cross-functionally, as well as to improve your knowledge of e-commerce, tourism, consumer and data protection regulations.Why eDreams ODIGEOJoin the world's leading travel subscription platform and one of the largest e-commerce businesses in Europe.20 million customers – 44 markets – 5 brands – 5.2M members in Prime16.2 million bookings FY23 – More than 50,000 bookings per day – 100 million daily user searches1400 employees – More than 50 different nationalities – 99% permanent contracts – 36.3 average ageWe're a leading travel tech company, revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.What you will do:The Role's Key Responsibilities and Tasks- Manage legal customer complaints such as consumer organisation files, customer court cases and regulatory consumer cases; - Manage data protection consumer rights cases; - Collaborate on coordinating Legal inquiries with Legal Counsels related to customer complaints to ensure excellent service; - Support other VIP tasks such as: VIP and sensitive customer complaints, social care channels, and customer complaints addressed directly to CSM members; - Support VIP Communications projects by collaborating with the team members when required; - Measure, analyse and report on the results of initiatives.Required Qualifications:- Background in Tourism will be required in your daily work; - Used to work with CRM tools; - Ability to workwith G-suite; - Excellent writing and communication skills, you should be able to work with legal vocabulary and have excellent grammar at a native level in English; What you need to succeed:Good to haveBring your unique perspective, speak up, and offer disruptive solutions. You'll have the opportunity to learn and grow while making a real impact on our team. Here's what you need to succeed:Personal skills:- Passionate for the travel industry; - Acute sense of judgement, tact, diplomacy and crisis communication; - Analytical capacity, problem-solving mindset and organised; - Customer-oriented, used to or comfortable working under pressure and constantly prioritising, with a passionate mindset and eager to learn and a great teamwork attitude; - Ability to negotiate on a win-win perspective.Valuable:- Experience in legal case management tourism-related (GDPR, tourism and consumer regulations)