.Director of Rooms - Barcelona PoblenouThe Social Hub (TSH), Poblenou, with its 293 bedrooms of varying sizes, a 4-level co-working office space and community, a large ground floor restaurant and bar, a rooftop pool bar, and terrace, is on the lookout for a forward-thinking Director of Rooms to lead the way of our Stay Product for a premium relaunch in Q2 2025.As Director of Rooms you will play a pivotal role in the successful development of our Stay Product and team, in preparation for the refurbishment and relaunch of the new look hotel as well as the uniquely TSH hospitality experience.Reporting to the General Manager, you will be in the lead of ensuring and further developing premium service and quality for our guests staying with us for either a night, a year or anything in between. This is a unique opportunity to shape an innovative Stay Product in one of our flagship locations.In Case You Don't Know Who We Are:Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.What You'll Do:- Lead, mentor, and develop the Rooms management team, including Front Office Manager, Housekeeping Manager and Maintenance Manager.- Lead from the front; prioritise guest and team experiences, your presence will be felt by both team and guests alike fostering a diverse and inclusive environment.- Work closely with the Director of F&B, Director of Memberships and Director of Stay to optimize operational processes across all departments.- Develop and execute Rooms strategies to enhance guest experience and achieve business objectives in collaboration with the Marketing and Leadership teams to drive revenue.- Incorporation of sustainability and eco-friendly practices in Rooms strategies – in line with our future B Corp status.- Leverage data analytics to optimize operations, enhance guest experiences, and identify new opportunities for growth.- Implement and maintain high standards of quality, service, and cleanliness.- Ensure exceptional guest service and satisfaction across the entire Rooms experience by handling feedback promptly and effectively in a proactive rather than reactive manner.- Develop and manage the Rooms budget, including cost control, revenue generation, and profitability.- Monitor financial performance and take corrective actions as necessary without compromising quality