.CX Training Lead - Sales (They/She/He) - (Hybrid)As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us!We're seeking an experienced CX Training Lead to join our Group Support team in Barcelona (Hybrid) to ensure the training needs are coordinated and managed for the assigned delivery center ensuring a high training quality standard. If you're ready to soar, we're ready to take you there.Why eDreams ODIGEOJoin the world's leading travel subscription platform and one of the largest e-commerce businesses in Europe.20 million customers – 44 markets – 5 brands – 5.4M members in Prime16.2 million bookings FY23 – More than 50,000 bookings per day – 100 million daily user searches1400 employees – More than 50 different nationalities – 99% permanent contracts – 36.3 average ageWe're a leading travel tech company, revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.What you will do: The Role's Key Responsibilities and TasksAs an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As a CX Training Lead (Sales) in the CX Team you will be in charge of:Assess training needs across all functions for front office, back office, online, and offline.Design, deliver and evaluate training for both technical and soft skills.Create, manage, and maintain all training content.Conduct regular knowledge tests, analyse results, and implement improvement initiatives.Work with quality and operations to understand agent training needs.Responsible for maintaining a current training calendar roadmap.Conduct regular onsite visits to certify trainers, provide train-the-trainer session, and co-facilitate sessions as needed.Facilitate workshops and development sessions as required.Keep up to date with knowledge of our products, pricing, promotions and procedures.What you need to succeed:Job RequirementsBring your unique perspective, speak up, and offer disruptive solutions. You'll have the opportunity to learn and grow while making a real impact on our team. Here's what you need to succeed: Excellent verbal and written communication skills with strong training content design ability.Proven experience delivering training about sales and retention strategies. Deep understanding of training processes and methodologies.Extremely organized and detail-oriented.What's in it for you?The best talent deserves the best benefitsAt eDO, we want you to be a part of our success story and great culture
