.Company DescriptionAt Longtail we are building an intelligent, autonomous decision streaming platform for airlines. We build humanly impossible workflows by overlaying scalable & granular automation with proprietary algorithms and rich contextual data. The decisions are streamed in real-time directly to airline systems. Current applications built on our platform allow airlines to offer every possible travel product through their network, providing travelers with more travel options in thousands of routes around the world. And we are building more!The PositionWe are seeking a highly motivated and proactive Customer Success Manager to join our dynamic team. As a key member of our Customer Success team, you will play a crucial role in ensuring our airline partners fully leverage our intelligent, autonomous decision-streaming platform. You will cater to a highly technical audience (typically Pricing and Revenue Management experts), driving the full cycle of product adoption: from setting up and configuring the platform, running product trials, implementing the solution in production, resolving customer queries and proactively pitching the value-adding potential of Longtail's solutions at every customer touchpoint.You will also actively contribute to the development of new product features and capabilities by synthesizing customer feedback and working with Solutions, Product and Engineering to satisfy growing requirements.Ensuring unparalleled value delivery and operational excellence to your assigned portfolio of airline partners will be your guiding north star.In this role, you'llOwn the functional relationship with the assigned portfolio of customer airlines across all phases of product delivery and implementation.Internally, coordinate with Business Development, Product Ops, Solutions, SME, and Engineering teams to ensure an unparalleled delivery experience to the assigned portfolio of user airlines.Anticipate user requirements, swiftly and accurately respond to queries, and grow the understanding of Longtail's suite of products and solutions, to continuously showcase the value add of Longtail's technology solutions.Develop and maintain a customer health dashboard to monitor customer engagement and platform utilization.Build and nurture strong, trust-based relationships with key customer stakeholders, acting as their advocate within Longtail Technologies.Track customer usage, monitor value realization, and conduct regular check-ins to ensure customers are achieving their desired outcomes.Collaborate with internal teams, including Product, Solutions, and Engineering to ensure customer feedback is incorporated into future platform enhancements.Drive the onboarding process for new customers, ensuring a smooth transition and successful implementation of our platform.Conduct workshops and deliver presentations to assigned customers, to expand the understanding of the Longtail platform and the value delivered
