City Specialist What are we looking for At Cosentino (www.Cosentino.Com), we are looking for a City Center Specialist to join our City Center. The City Centers are an example of Cosentino's total commitment to the AD community. The City Center is the epicenter of Cosentino's commercial model, and its mission is to provide an aspirational experience that attracts and inspires Designers, End Consumers, Architects, and all other Cosentino business partners.
What you will do As the City Center Specialist, you will assist with the day-to-day operations in the Cosentino City showroom. Your daily tasks will include guest relations, customer service assistance, events coordination, as well as visiting certain customer accounts.
When in the City Center, the goal is to identify and generate sales leads and partner with the local sales team to follow up on leads and convert them into sales and projects. You will also visit specific accounts to develop relationships and generate direct sales through those accounts.
You will play a key role in enhancing our showrooms within targeted local industries (builders, architects, designers, commercial, etc.). In this role, you will proactively reach out to clients to achieve individual and team goals. Your ability to network and find business through events hosted at our City Center and showrooms is an integral part of this role.
Sales Responsibilities: Welcome and engage every customer and provide the best customer experience, with the goal of developing long-term relationships and fostering brand loyalty. Assist all walk-ins & customers with appointments that arrive at the showroom. Provide support face-to-face, over the phone, and via email to help customers understand the benefits of the Cosentino brand. Develop and build relationships with design firms in the area and manage these relationships through face-to-face visits to generate sales according to the sales goals assigned to the position. Support the sales team by preparing sample shipments for customers and end users, checking stock for materials when requested, and highlighting possible stock issues that may arise to help them achieve and exceed sales targets. Work with the City Manager and Showroom Managers to increase traffic within the City Center and leads. Register visits and leads in Salesforce. Organization and Administration Responsibilities: Filter the leads of the City Center via phone call and only forward the ones with potential. Organize and plan events in advance, coordinating content and ensuring we have qualified attendees. Responsible for execution of events: invitations, catering, logistics, publicity, and mailing. Ensure daily entry of all customer visits in Salesforce. Ensure the showroom is always in perfect condition, including cleanliness of all furniture, equipment, supplies, and placing marketing materials.
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