Who we are
American International Group, Inc. (AIG) is a leading global insurance organization.
Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions.
These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.
Get to know the business
General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers.
It includes one of the world's most far reaching property casualty networks.
General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.
About the role
What you need to know: Under moderate supervision, identifies and pursues opportunities for recovery/subrogation/salvage at multiple Lines of Business and Products to maximize amounts received from third parties who are wholly responsible or share liability for damages paid to claimants by AIG.
Typical responsibilities include but are not limited to the following:
Pro-active approach to identify recovery opportunities. Review assigned claim files to determine if recovery is feasible by investigating and evaluating liability issues according to Best Practice/Procedural guidelines. Coordinate investigations with expert witnesses to review the adequacy of the investigation conducted by claims personnel. Corresponds with appropriate parties (experts, attorneys, claims professionals) in accordance with established procedures regarding claim information, notice/demand of payment and related issues. Prepare activity reports on files over settlement authority. Forecast potential recoveries and update the recoverable amount as needed. Provide customer service assistance to outside organizations and AIG Claims Operation management. Prepare for and attend mediations or pretrial sessions. Establish and maintain professional working relationships with insureds, claimants, witnesses, lawyers and corporate employees. Develop and maintain good relationships with internal clients. Identify, create, and complete recovery training for various lines of business as requested by your manager and stakeholders. Accurately identify and record all financial impact for cases worked in the case management system. Assist the Claims & Recovery management as appropriate in ensuring key deliverables and business objectives are met. Awareness of, and adherence to, GDPR regulations and local laws regarding techniques used for information gathering in countries where operating. Complete targeted claims reviews for all lines of business within AIG as assigned.
This includes analysis, documentation of results and suggestions for improvement. Direct/implement negotiation strategies and, for large property recoveries, direct attorneys in managing agreed to subrogation plans. Ability to manage a recovery team, including more junior graded staff with control and supervision functionality. Support leadership team and stakeholder on result reporting. What we're looking for: Relevant and extensive experience in either first party and third party claims subrogation or claims handling.
Fluent in English.
College degree preferred.
Strong organizational skills and attention to detail.
Excellent verbal and written communication skills.
Demonstrated insurance recovery experience or strong and relevant experience in general Recovery.
Strong analytical decision making and problem solving.
Time management skills to manage and prioritize case load with limited supervision.
Advanced knowledge of civil justice systems.
Ability to organize data and write case investigative reports.
Ability to alter workflow to create and pursue leads that would support a recovery case.
Ability to work in tight timelines when necessary.
Advanced working knowledge in specialty of insurance a plus.
PC skills with various database search systems.
We are an Equal Opportunity Employer.
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer.
We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability.
Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
Reimagining insurance to make a bigger difference to the world.
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