Brk-545 | Fashion Customer Service Representative - Spanish & English Market

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for Customer Service Representatives, eager to work for a leading Fashion Brand headquartered in Barcelona.
ResponsibilitiesReceive incoming telephone calls from new and existing customers.Manage customers' orders, changes, and returns of products and/or services to ensure timely and accurate product and service delivery.Provide an excellent customer service experience to clients through different contact channels to enhance customer satisfaction, engagement, and increase sales.RequirementsKey CompetenciesData accuracy.Attention to detail.Ability to gain immediate credibility and trust.Exceptional communication skills.PC and system literate.Candidate ProfileConfident and enthusiastic.Ability to work well as part of a team as well as independently.C2 Level of Spanish and C1 (or higher) level of English.First class written, verbal, and interpersonal skills.Numerate and articulate.Well organized, reliable, and thorough.Benefits39 hours/week from Monday to Friday, between 10.00 and 19.00.Temporary 1-month contract.This is a hybrid job, so living in the Barcelona area is a requirement.Individual career paths to grow within the project.We are one of the world's largest providers of contact center services.Engage in an excellent work environment and team-building activities.Dynamic and international environment.
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