.The vente-privee group has consolidated its various European brands, together made up of 6000 employees, under one unified conglomerate: Veepee. This coalescence marks a new chapter in its European history. With Privalia, vente-exclusive, Designer & Friends, Eboutic and vente-privee, Veepee achieved a 3.7 billion Euro turnover as of 2018. Present in 14 countries now, Veepee is taking a leading role in the European digital commerce landscape. Our 6000 employees have chosen a job at Veepee to spice up their daily lives! Our teams implement new technologies to fuel our strategies, offering our customers the best possible experience. Are you eager to learn? Veepee offers you a variety of trades to develop your career, enabling you to renew your skills constantly. Tech, logistics, sales, marketing, sales production: join us on an exciting, digital-centered journey. JOB DESCRIPTION Explain and guide the sellers through their onboarding process to our internal platforms on the Brandsplace and resolve and assist them through technical problems. TASKS Reporting to the Lead Brand Support, the responsibilities and duties are: Explain and guide the seller through their onboarding process to our internal platforms / BO: integration of the catalog in our tools, training on back offices etc.; Find solutionsadapted to the seller's profile from a technical point of view; Follow up and communicate on the progression of the onboarding with the Veepee sales team; Resolve and assist sellers through technical problems; Help and assist the seller with regards to the technical part in order to add new products to our permanent offer / catalogs; Help and assist the seller with regards to the technical part during the preparation of connected flash and campaigns; Closely followthe updates from our technical partners; Write and update documentation shareable internally and with the sellers and improve proactively our processes. MUST HAVE skills You have initial experience in a level 1 technical support role and/or in customer relations. Good knowledge of the world of e-commerce and/or marketplaces is recommended. You have excellent organizational skills and know how to prioritize tasks. You also have excellent relationships with both internal and external customers with good cross-functionality. Able to identify and analyze technical problems, you are guided towards results and are in a process of continuous improvement. You have a good ability to train others on IT tools using language adapted to each interlocutor. Fluent in German and English . BENEFITS Variable bonus Flexible Office with up to 2 days smartworking Online language learning Platform Connected fridges and inter-company dining. Intensive workday on Friday ?RECRUITMENT PROCESS HR interview HR/Manager interview All our positions are open to people with health conditions or impairments. We are convinced that it is up to you to define the way you work, to develop yourself and to progress