JOB DESCRIPTION Explain and guide sellers through their onboarding process on our internal platforms on Brandsplace and resolve and assist them with technical issues.TASKS Reporting to Lead Brand Support, the responsibilities and duties are:Explain and guide the seller in their onboarding process to our internal platforms / BO: integration of the catalog in our tools, training on back offices, etc.Find solutions adapted to the seller's profile on a technical level.Monitor and communicate on the progress of onboarding with the Veepee sales team.Resolve and assist sellers in the event of technical problems.Help and assist the seller with regard to the technical part in order to add new products to our permanent offer / catalogs.Help and assist the seller on the technical part when preparing connected flashes and campaigns.Closely follow the updates of our technical partners.Write and update documentation that can be shared internally and with sellers and proactively improve our processes.MUST HAVE skills You have initial experience in a level 1 technical support role and/or in customer relations.A good knowledge of the world of e-commerce and/or marketplaces is recommended.You have excellent organizational skills and know how to prioritize tasks.You also maintain excellent relationships with internal and external customers with good transversality.Able to identify and analyze technical problems, you are results-oriented and are in a process of continuous improvement.You have a good ability to train others on IT tools using language adapted to each interlocutor.Speak Spanish and English fluently.BENEFITS Variable bonus.Flexible Office with up to 2 days at home.Online language learning platform.Intensive workday on Friday.Health insurance.Holidays: 27 days.RECRUITMENT PROCESS HR Interview.Manager Interview.
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