What we offer:
As a Concierge, you are the primary point of personal contact for Customers who are seeking information, service, assistance, and shopping & dining recommendations while visiting & shopping at a Flagship Center. You will demonstrate a passion for and understanding of providing service at a luxury level to include ensuring guest needs are met, and their experience is memorable. You must be able to provide service in person, online, and digitally through a variety of social media outlets (Facebook, Twitter, Internet, and Apps).
This individual will:
Work/partner with the (District) Marketing Director or General Manager at a Flagship Center to achieve the goals within the Center.Define, communicate, and maintain high standards of customer service at all times.Inform & suggest opportunities to engage customers in center & retailer events, theatre, spas, and restaurants available at URW Centers.Think out-of-the-box to resolve all customer concerns, and anticipate their interests in services, amenities, programs & events while at URW Centers.In this role, your main missions are:
Always appear polished and professional and consistently adhere to Westfield's uniform and grooming guidelines.Provide a luxury lifestyle experience for all URW Customers as they visit the shopping center or reach out via Digital Channels.Provide information and resources by proactively identifying customers' needs and desires; answer questions; give directions.Perform services requested including reservations for dining, travel, entertainment, rentals, gifts, sporting events, etc.This may require running errands away from the Customer Services Desk at the Center.Sell URW Gift Cards and reconcile daily paperwork as required.Anticipate the service required by ascertaining the mood and style of the customer; identify solutions before being asked.Provide "shoulder to shoulder" service and assistance throughout the shopping center including valet, directories, Dining Terrace, and beyond the Customer Services Desk.Act as a Brand and Service ambassador within the shopping center and local community to promote URW's Services, Amenities, and Events.Build relationships with retailers, restaurants, hotels, and businesses within the community that can assist with customers' needs.Maintain an "inside track" to ensure URW is able to provide customers with services both expected and unexpected.Build professional networks within the customer base and community to enhance knowledge and services currently being offered.Respond to customer compliments, concerns, suggestions, and questions whether in person or via digital channels.Respond to customers via Facebook, Twitter, Trax, and other social media outlets.
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