[Br-642] - German Speaker Customer Service Specialist - Valencia, Spain

Our International Client is a customer service provider with international companies and is based in the amazing Valencia!ResponsibilitiesSupport B2B customers over the phone, email, and chatCommunicate with customers to find the best solution to their problemTroubleshooting, innovation, and change management are part of the daily businessYou will use the latest technology and AI integrations and become an expert in this fieldControl and handle payment inquiries from sellers and buyers through various client platformsResponsible for Trustpilot reviews improving overall company NPS through excellent serviceFlagging and escalation of customer queries and coming up with suitable solutionsMapping and improving business processes to enhance customer journey and satisfactionRequirementsNative level German and fluent EnglishCustomer service experience minimum 6 monthsExcellent communication skillsAn interest in innovation (think chatbot-integrations)You can think outside the box to always find a solution for the customerA technical background is an advantageYou are proficient with computers and can type at lightning speedBenefitsSpanish classesMindfulness classesGreat Friday evening drinksFitness bootcamps to stay fit and active #J-18808-Ljbffr