Company Description
Shiji Group provides software solutions and services for the hospitality, food service, retail, and entertainment industries, ranging from hotel management solutions to food and beverage and retail systems, payment gateways, data management, online distribution, and more. Founded in 1998 as a network solutions provider for hotels, and later changed to a software provider for the whole consumer market, Shiji Group today comprises 5,000 employees in 80+ subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. Shiji is committed to connecting the global business of hospitality. We provide an integrated suite of technological solutions that empower hotel, retail, food, and entertainment companies to better connect with their guests.
Job Description
Act as a global specialist/lead for hotel business process definition, functional system design and requirements, use case preparation for a cloud-based globally aware solution. Oversee the regionally developed products and 3rd party integrations, relationships and programs and be responsible for product release launch and company readiness functions. Gather and maintain competitive intelligence, conduct or assist with Win/Loss analysis. Specify and prioritize regional market and customer requirements for current and future products. Provide deep business research and solution guidance as required by the project development phases. Provide "product expert" technical assistance to developer/level 3 support, regional sales, and the operational team. Communicate with global representatives on all product requirements, development, and customer-driven needs that are being promoted from our cloud solution and its partners. Lead theoretical and conceptual presentations, discussions, and dialogue; and to provide business and practical context that enables both decision and design conclusions. Independently drive product delivery suitable for market needs while ensuring timely completion in accordance with company deadlines. This role includes international travels to clients and our offices.
Qualifications
1-3 years of relevant work experience in the software industry.
3+ years experience working in the hospitality industry with exposure to multiple departments and/or varying service levels.
Experience conducting user research and testing to understand user needs.
Experience identifying goals, metrics, and analytics to measure product value.
Experience developing product roadmaps.
Experience working as a Product Manager in a modern software development-based enterprise environment.
Demonstrated experience with modern software development product management practices and agile methodologies.
Experience documenting and modelling end user process flows based around user personas and the identification of business entities.
Experience communicating with and influencing functional and technical team members at all levels in the organization.
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