Main Responsibilities: Responsible for Managing Programs primarily for our Associate Business Schools (ABS) and some partner institutions, taking management responsibility for program modules that our ABS want to book and host on IESE's campuses.
This involves leading the agenda planning and ensuring that assigned programs run smoothly together with a program Coordinator and are planned in a timely and consistent manner, serving as the main contact person for the schools and institutions as well as program participants.
This position is part of the Custom Programs team at IESE so occasional support during peak times in custom programs will occasionally take place.
Tasks: Following already set policies and criteria, manage the MOU process through to signature.
Managing scheduling, including identifying the ideal campus for the program to take place and academic director to support.
Work with the academic director to create the agenda and identify the supporting faculty team.
Work with a coordinator to arrange planning, delivery and post-delivery program follow-up.
Manage the program budget, expenditure, billing, receipts and forecasts.
Respond to inquiries from participants, faculty and visitors over the phone and in person.
Education and Experience: University degree or equivalent preferred, plus experience in an office environment.
Strong computer skills.
Experience with Microsoft Outlook, Word, Excel, and PowerPoint required.
Bilingual (English/Spanish) and other languages will be positively considered.
3-4 years' experience managing internal or external client/partner relationships.
Key Competencies: Excellent interpersonal skills and ability to communicate professionally with diverse constituency, including c-suite executives, senior faculty and administrators.
Organizational skills and able to plan and manage multiple projects at the same time.
Global mentality, being able to work with people from different backgrounds and keep an open mind to different needs.
Client and service orientation, having a spirit for giving service.
Resource management, including budget management.
Work in a team approach.
Organizational skills, accuracy and attention to detail.
Demonstrated initiative and willingness to learn.
Problem solving.
Special Work Schedule Requirements: Some programs and events might require working overtime.
Volatile working schedule - there are weeks and months of peak intense hours as well as weeks and months of increased downtime.
Occasional travel required.
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