.BPO Operations Manager and Senior TL (up to P120K & P60K)Put your innovative, hands-on approach to management to work in a growing organization. EnfraUSA Solutions, Inc. is looking for experienced BPO managers for the positions of Operations Manager and Senior Team Leader to usher in new levels of productivity, quality and success. Your proven ability to inspire those around you and initiate processes and strategy will assist us in operational, business and leadership development as we grow together.How you'll make an impactDevelop, implement, and monitor operational strategies by conducting needs assessments, performance reviews, capacity planning and cost/benefit analysesBuild and maintain relationships with all department heads, clients, and managers to make decisions regarding operational activity and strategic goalsPlan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks related to production, productivity, quality, and customer-service standardsProactively identify and implement process improvements that will maximize output and minimize costs including: preparing and completing action plans, system audits and analyses and quality assurance programsUphold our dedication to quality service through policies and standards and ensuring legislative regulations are followedWork with human resources to recruit, select, train, schedule, coach and discipline employees through hands-on monitoring, evaluation and adjustmentsInitiate innovative strategies and development plans to ensure growth of programs and people company-wideTake on admin tasks as necessary and as required (e.G. reports, process documentation, calendaring)Any other duties and responsibilities that may be assigned to you by Management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the companyInspire our entire team with integrity and passion to establish and maintain a trusting, inclusive, and productive environmentWhat you need to succeedAt least 5 years of BPO operations management experienceWork onsite in Ortigas with occasional travel to Cebu as neededProven ability to plan and manage operational processes for maximum efficiency and productivityDemonstrated ability to streamline and implement new structures and roles that create speed, improve quality and support rapidly shifting business demandsStrong working knowledge of industry regulations and legislative guidelines, budgeting and business plan developmentAbility to work a flexible schedule and additional hours as requiredOrganized, with attention to detail and communication and leadership skills- Bachelor's Degree or equivalent**Candidates that meet the position requirements will be contacted by HR for further processing
