Position: IT Operations Team Lead Industry: IT Company Location: Ortigas, Pasig Salary: Up to Php 70,000 Schedule: Regular Schedule Work Set-Up: Onsite Complete Benefit Package Job Description: We are seeking a skilled IT Operations Team Lead with hands-on technical expertise and a strong background in Firewall (FW) technologies. Ideal candidates will have extensive experience in managing BPO/IT/ITES environments and a solid understanding of ISO and ITIL frameworks. This role involves overseeing offices in Ortigas, Antipolo, and Tarlac. Roles & Responsibilities: - Supervise 24x7 site operations and staff. - Manage shift workload and escalate resource needs to management. - Oversee IT operations, handle escalations, and manage ticketing. - Be available on-call 24x7. - Lead Incident, Request, Change, and Escalation processes with a focus on performance and service improvement. - Support infrastructure activities and problem resolution. - Coordinate with departments to align with business processes. - Monitor IT systems to support project growth. - Conduct gap analysis of existing and required infrastructure. - Manage and coordinate the Site/NOC team. - Communicate networking issues effectively with clients and employees. Preferred Qualifications: - 8-12 years of experience in managing BPO/IT/ITES environments. - Certifications: CCNA, ITIL, MCSE preferred. - Knowledge of Data Centers, Active Directory, Windows Server, IIS, SQL, and web services. - Experience with LAN/WAN networking protocols, MPLS, SIP Trunks, and telephony systems. - Strong IP troubleshooting skills (TCP/IP, NAT, DHCP, DNS). - Excellent leadership, people management, and communication skills. - Ability to multitask, analyze problems, and manage a team effectively.
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