About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
The Four Seasons Resort Mallorca is perched on the spectacular Formentor Peninsula and backed by panoramic vistas of the Mediterranean and the surrounding landscapes. The hotel was originally opened in 1929 within an expansive private estate. Currently undergoing restoration and renovation, this stunning historic property is scheduled to open its doors as a Four Seasons resort in June 2024.
Key Responsibilities:
Contribute to the good maintenance of the Boutique area, fitting rooms, storage room, and showcases. Stock display shelves when a product is running out.
Keep aware of what types of products are in the store and make recommendations to customers, as well as monitor inventory daily and check remaining stock at the end of each month.
Operate the Point-of-Sale system with correct invoicing and use of currency/credit card/room charges.
Complete tasks as delegated by a superior, with other team members or individually.
Provide detailed information about products, including local and artisanal items, hotel-branded merchandise, and specialty goods.
Our Ideal Boutique Attendant candidate will have:
Exceptional Customer Service Skills: Ability to engage warmly with guests, making each shopping experience enjoyable and memorable.
Excellent Communication Skills: Strong verbal and interpersonal skills to effectively communicate product information and recommendations to guests.
Attention to Detail: Careful attention in managing inventory, merchandise display, and transaction accuracy to ensure smooth operations.
Problem-Solving Skills: Skilled at handling guest requests, complaints, or issues calmly and effectively to ensure a positive experience.
Multitasking Abilities: Able to manage customer interactions, transactions, and inventory simultaneously, maintaining a high level of service.
Organizational Skills: Strong organizational abilities to maintain boutique aesthetics, manage inventory, and handle transactions efficiently.
Team Player: Ability to work well with other departments to ensure a cohesive experience for hotel guests and to support overall hotel operations.
Upselling Skills: Skilled at promoting products, room upgrades, and special packages to enhance guest experiences and generate revenue.
Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, as per the boutique's needs.
Positive Attitude: Friendly, positive demeanor that contributes to a welcoming environment for guests.
Education Level: Professional/Technician
Languages: English (fluent) / Spanish (fluent)
Position Type: Full-Time, Seasonal
What we offer:
Competitive Salary, wages, and a comprehensive benefits package.
Excellent Training and Development opportunities.
Complimentary Accommodation at other Four Seasons Hotels and Resorts.
Complimentary Dry Cleaning for Employee Uniforms.
Complimentary Employee Meals.
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