Attention to all superheroes out there looking for attractive work opportunities! We are looking for a team player with a desire to work in a young and dynamic environment of tourism and hospitality!
What would be the responsibilities of this position? Customer Interaction: Interact with customers via phone and email to understand their booking requirements and preferences. Provide accurate and timely information about available options, pricing, and terms. Booking Management: Process bookings efficiently using booking systems or software, ensuring accuracy in details such as dates, boat types, amenities, and any special requests. Reservation Handling: Handle boat reservations, including confirming bookings, issuing booking confirmations, and processing payments or deposits as required. Sales Assistance: Assist customers in choosing the most suitable options based on their needs and budget, upselling additional services or amenities where appropriate. Product Knowledge: Maintain up-to-date knowledge of the products and services offered, including boat types, facilities, and promotional offers, to effectively communicate with customers and address their inquiries. Customer Service: Provide excellent customer service throughout the booking process, addressing any questions or concerns promptly and professionally. Handle customer inquiries, complaints, or special requests with care and efficiency. Requirements: Excellent communication and customer-oriented approach. Solution and result-driven person. Flexible, easygoing, and adaptable team player with a positive 'can-do attitude'. Fluent in English + Russian or French Benefits: 27 vacation days per year. Permanent contract. Home office-like working option (5 days per quarter). ESOP plan (share of the company profit) + quarterly bonus (depending on individual performance). 10% Discount for renting a boat. Referral bonus (300 euros). Coffee, tea, cookies, fruit & more at the office. Office in Plaza Urquinaona with amazing views! Working in an international and friendly environment - you never know, if English, German, Italian, or another language will be spoken. Team events! Dog-friendly office. Please note that this position is on-site, you need to have registered with the tax authorities in Spain (have NIE) and we do not offer a relocation package. Please note that this position requires working on shifts. More details will be provided on the prescreening call. 1900€ - 2500€ (base salary) + shift allowance + commissions from sales.
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