Are you a Google fan?
Do you love Google products?
Are you passionate about the web and new technology?
If you are tech savvy, creative, outgoing, and willing to roll up your sleeves and get things done in a fast-paced, rapidly changing environment, we may have the perfect job for you!
Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.
At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.
Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is currently seeking new employees for our growing project in Barcelona.
ResponsibilitiesProvide frontline service to customers and route their calls to the appropriate departmentEnsure agreed KPIs are metPerform duties in a compliant manner in accordance with policies and proceduresDevelop and maintain a working knowledge of our productsMinimum RequirementsNative level of GermanAbility to speak and write English fluentlyMinimum of 2 years customer services experience, preferably in a similar industryExcellent customer focus and the ability to work to tight deadlinesIT literate - Previous Salesforce.com knowledge is an advantageExcellent time management & telephone etiquetteHighly professional written and verbal communication skillsProactive – can work with minimal supervisionWorking ConditionsFull-time (9.00h to 18.00h) and part-time (13.30h to 18.00h) positions, Monday to FridayPermanent contractSalary for full-time: 20,555.97€ gross/yearThis is a Hybrid working model in BarcelonaReferral Program: Bring a Friend and get a Referral fee (up to 2,000€ depending on the language/project)1 week of initial trainingA permanent presence of coaches who will facilitate your personal and professional developmentEmployment with the world's largest provider of contact center servicesExcellent work environment, great colleagues, social arrangements and personal developmentInternational business casual environmentCompetitive Benefits package!
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