Bmt-926 German Customer Service Representative - Google Ads Products

Are you a Google fan?

Do you love Google products?

Are you passionate about the web and new technology?

If you are tech savvy, creative, outgoing, and willing to roll up your sleeves and get things done in a fast-paced, rapidly changing environment, we may have the perfect job for you!
Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.
At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.
Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is currently seeking new employees for our growing project in Barcelona.
Responsibilities Provide frontline service to customers and route their calls to the appropriate department
Ensure agreed KPIs are met
Perform duties in a compliant manner in accordance with policies and procedures
Develop and maintain a working knowledge of our products
Minimum Requirements Native level of German
Ability to speak and write English fluently
Minimum of 2 years customer services experience, preferably in a similar industry
Excellent customer focus and the ability to work to tight deadlines
IT literate - Previous Salesforce.com knowledge is an advantage
Excellent time management & telephone etiquette
Highly professional written and verbal communication skills
Proactive – can work with minimal supervision
Working Conditions Full-time (9.00h to 18.00h) and part-time (13.30h to 18.00h) positions, Monday to Friday
Permanent contract
Salary for full-time: 20,555.97€ gross/year
This is a Hybrid working model in Barcelona
Referral Program: Bring a Friend and get a Referral fee (up to 2,000€ depending on the language/project)
1 week of initial training
A permanent presence of coaches who will facilitate your personal and professional development
Employment with the world's largest provider of contact center services
Excellent work environment, great colleagues, social arrangements and personal development
International business casual environment
Competitive Benefits package!

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