Detalles del empleo
Tipo de empleo
Jornada completaUbicación
28043 Madrid, Madrid provincia
Beneficios
Programa de recomendaciónDescripción completa del empleo
We help the world run better.
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
YOUR FUTURE ROLE
The Public Cloud Customer Success Partner (f/m/d) acts as an account manager post-sales, working directly with our S/4 EM Public Customers (incl. RISE/ GROW with S/4HANA customers) to guide them through their journey with our offerings. The CSP works to increase customer satisfaction, retention, renewals, references and upsells for Cloud products within the solution portfolio. They achieve this by building strong relationships with our customers and helping them maximize the value of their partnership with SAP.
The CSP oversees key customer milestones throughout the customer lifecycle, from deal signature, through to system provisioning, monitoring implementation progress and business case achievement. The CSP is expected to serve as the strategic point of contact for the customer and to leverage appropriate resources across SAP functions to maintain overall customer health.
The responsibilities further include:
Account & Territory ManagementBuilding Account RelationshipsNurture ReferencesDrive Value RealizationManage RetentionUpselling/Cross-SellingYOUR PROFILE
University degree (Bachelor as entry level) or comparable experience.5+ years of professional experience in the area Sales, Presales, Customer Engagement, Product Management, Support or Consulting, including cloud-related experience.Experience in working with Customers in complex engagements.Customer relationship management, sales, and sales team expertise in license, cloud or services domain.Commercial experience, incl. developing account management plans and contract negotiations.Project management knowledge including business process transformation and re-engineering.Innovative mindset for Customer Success.Good network within SAP and the cloud delivery teams.Very good communication and presentations skills.Fluent English and Spanish, additional languages advantageous.S/4HANA Public Cloud and Cloud Solutions background desired.ABOUT THE TEAM
The S/4HANA Public Cloud CSP team is responsible for the customer engagement and retention of our S/4HANA EM Public customers. The CSPs is a strategic advisor and executive-level SAP cloud resource, responsible for the customer success, satisfaction, solution adoption, and reference-ability.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: ******.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 399778 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
#J-18808-Ljbffr
