In SMC and Digital Sales, we have set out with the purpose of empowering our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners.
Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC) and Digital Sales organization is on pace to be Microsoft's next $100 billion-dollar business - this is where you come in.
As part of local subsidiaries or Digital Sales centers around the world, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling.
You will also have an opportunity to work cross-collaboratively while living our shared SMC and Digital Sales Culture priorities: Diverse and Inclusive, Wellbeing, Sustainability, Giving and Learning.
If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC and Digital Sales organization and the value we deliver to our customers, partners, and one another, every day.
The role will cover the Swiss market.
The Account Executive facilitates Microsoft to better serve our SMC-Corporate clients to realize their potential and help them on their Digital Transformation journey.
The Account Executive adds value by developing and maintaining strong customer relationships, including building relationships with executives at the Chief-level (CxO) and other Business and Technical Decision Makers within the customers' organizations.
The Account Executive must effectively leverage all the digital tools and processes available and orchestrate the other team members to address customer needs and requirements.
Additionally, the Account Executive engages with Partners to find the best solution to address the customer's needs.
This opportunity will allow you to hone your solution sales and collaboration skills, and deepen your cloud and AI expertise.
This role is flexible; you can work up to 50% from home.
ResponsibilitiesCustomer Engagement: Central point maintaining strong customer relationships and advocates for customers within the organization/Microsoft.
Surfaces customer organization structure to identify decision makers leveraging partners and v-teams.
Ensures continuity of customer accounts and monitors customer satisfaction metrics by proactively establishing conditions of satisfaction at outset of engagement and managing escalation process.Account Management: Listens and learns about the customer's priorities and challenges and consults on how Microsoft solves those challenges.
Thinks strategically about sales territory for accounts, setting standards and priorities, outlining where to and how to leverage specialized and technical resources and other roles, engaging internal and external decision makers on long-term business planning.
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