Seller Support Associate with English/Spanish Language (Virtual Position) Job ID: 2693788 | Amazon Spain Services, S.L.This position is only available to candidates who hold a Certificado de Discapacidad issued by the Administration in Spain, pursuant to Royal Decree 1/2013, Nov 29, approving the Spanish PwD Act (express legal provision to reserve 2%).Job Summary Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.
By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.
In that context,Seller Support teams act as the primary interface between Amazon and our Sellers or Vendors.
We provide world-class support, technical assistance, and account management services to our global partners.
We strive to predict the Sellers'/Vendors' needs, create innovative self-help tools, and provide solutions to help our partners better serve their customers and grow their businesses.
The Seller Support Associate is an advocate for the perfect Seller/Vendor interaction.
This is done by serving as the first resolution point diagnosing technical, operational, system, and process issues and proposing solutions that will remove barriers for Sellers/Vendors.
As a subject matter expert, Associates will educate the Sellers/Vendors on processes, tools, and standards in real-time.
This role requires the ability to multi-task utilizing a wide variety of software tools to navigate Seller/Vendor accounts, research and review policies, and communicate effective solutions.
This role is a permanent contract position with Amazon.Summary of Responsibilities - Demonstrates effective, clear, and professional written and oral communication.- Provides prompt and efficient service to Amazon Vendors and Merchants including the appropriate escalation of Vendors' issues.- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels including improvement suggestions.- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Vendor's issues and questions.Requirements - Must have a home work area that is free of distractions.- Must not be providing dependent care during hours of scheduled work.
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