Job TitleBilling Operations Senior Specialist (Billing Execution)Ready to transform the future of travel with Amadeus?Are you an experienced billing and support professional ready to drive change in the travel industry?
At Amadeus, we are looking for someone to join our Billing Operations team, where you will play a key role in ensuring seamless billing processes and delivering exceptional support to our internal customers.
This is your opportunity to be part of a global leader in travel technology and make a lasting impact.Who We Are:Leaders in revolutionizing the travel industry through innovative, end-to-end solutions.A global team combining expertise, reliability, and cutting-edge technology to transform traditional travel processes.Continuously growing and expanding with the latest technological advancements, including a fully cloud-native platform.Our Mission:Provide seamless travel experiences that benefit both travelers and businesses through advanced technology.Deliver faster, more flexible solutions to airlines, hotels, travel sellers, and corporations worldwide.Shape the future of travel by optimizing the travel ecosystem with data-driven services and innovative solutions.Now, let's talk about you!As part of our Billing Operations team, you will manage daily and monthly billing activities, resolve incidents related to billing processes, and drive process improvements.
You will collaborate with internal teams and auditors, manage billing support, and help streamline operations to deliver exceptional service to both internal and external stakeholders.Your day-to-day responsibilities:Billing Process Management: Oversee and execute daily and monthly billing activities, including monitoring the SAP system for errors, checking for missing prices, identifying unusual volumes, and generating final billing documents, ensuring accurate and harmonized month-end processes.Support and Incident Resolution: Provide support to internal customers by resolving incidents related to the billing process, collaborating with tech teams as necessary, and managing service requests, re-rating processes, pricing issues, and IATA-related errors.Audit Management: Serve as the primary point of contact for auditors, providing necessary data and evidence related to the billing process and responding to any queries or concerns during the audit process.Process Improvement: Identify and propose improvements to enhance internal billing solutions and streamline billing operations, working closely with teams to implement changes and optimize processes.Internal Customer Communication: Keep internal customers informed with timely updates on the progress and resolution of incidents, ensuring effective communication and support within the Billing Operations scope.What we're seeking:Experience in an enterprise business application support role.Proficiency in SAP SD/MM and SAP S/4 Hana, or possess similar domain experience.Hands on billing solutions knowledge would be advantageous.Ability to restore normal service operations as quickly as possible with minimum disruption to the business.What do we offer?A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life.
We care about our employees and strive to provide a supportive work environment.A flexible working model - We want our employees to do their best work, wherever and however it works best for them.A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.Ready to take on a challenging and rewarding role?
Apply now and be part of shaping the future of billing operations and support in the travel industry!Diversity InclusionAmadeus is an Equal Employment Opportunity Employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
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