Billing Customer Support Representative (They, She, He) Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses and couriers, offering on-demand services from more than 170,000 local restaurants, grocers, supermarkets, and high street retail stores.
We operate in more than 1500 cities across 25 countries.
Every year, over 200k merchants generate over 4B€ in sales through our platform, and over 20M customers get their goods delivered in minutes.
We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.
YOUR MISSION We are looking for an experienced and enthusiastic customer support and/or finance administration professional to join our newly created Billing Customer Service Team within the Global Finance Operations Department in our HQ.
THE JOURNEY Handle customer invoicing and payment inquiries within agreed SLA'sMaintain excellent communication (oral & written) with internal and external stakeholdersCoordinate with internal departments to conduct research and resolve billing and payment discrepanciesIssue credit and debit notes to solve discrepanciesFollow standard operating procedures and propose basic enhancements to reduce the number of incidentsEnsure all incoming inquiries are clearly documented in a timely mannerTrain new team members when applicableActively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a differenceSupport Billing Specialists when neededPerform other duties as assignedWhat You Will Bring To The Ride Minimum of 3 years' experience in customer service or support functionMinimum of 2 years' experience in billingAR Experience is a plusHighly organized and able to multi-task in a fast-paced environmentService-oriented attitudeAdaptability, Patience, and ResponsivenessAttention to detail with a quality focusAbility to develop in a multicultural environment; a true team playerAnalytical, hands-on, and problem-solving skillsAn empathetic, inclusive, and curious attitudeExcellent English communication skills; a second European language (Italian and/or Portuguese) is an advantageBillings or finance administration knowledge is a plusEven if it seems you don't meet our musts, don't let it stop you; we are all about finding the best talent out there!
Skills can be learned, and embracing diversity is invaluable.
We believe driven talent deserves: An enticing equity plan (if applicable)Top-notch private health insurance to keep you at your peakMonthly Glovo meal benefits so you can test new features in our beta app (and to satisfy your cravings!
)Discounts on transportation, food, and even kindergarten expenses or office-based nurseryDiscounted gym memberships to keep you energizedThe freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a yearEnhanced parental leave (if applicable)Online therapy and wellbeing benefitsWe'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.
At Glovo, we truly value diversity for the positive impact it brings to our teams, products, and culture.
We're dedicated to providing equal opportunities for talent from all backgrounds.
Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!
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