Billing And Collection Associate Senior- Spanish Y-718

Job Description:EcoVadis is seeking a Billing Collection Associate to join the Finance team in Barcelona. This position is responsible for full-cycle multi-currency accounts receivable; including billing, billing modifications, processing incoming payments, collections and reconciling customer accounts. This position interacts with internal and external customers on a daily basis and must provide a consistently high level of customer service and ethics.Core responsibilities:Research disputed accounts as needed to determine the cause and validity of the delinquency.Take appropriate action to resolve and/or identify significant collection and billing issues and escalate appropriately.Process and reconcile payment where required.Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.Attend workshops and meetings as required.Respect client confidentiality at all times.Collaborate with EcoVadis internal stakeholders to resolve any billing and debt collection queries efficiently and effectively.Assist with a variety of internal projects based on the needs of the organization.Participate in new pilot projects and work towards proper transition of knowledge to the team.Act as mentor and trainer to junior team members.Guide junior team members to reduce AR ageing and optimize collections.Collaborate with the Managers to develop processes to improve productivity and quality of the team.Work with the Managers to resolve any conflicts that may arise within the team.Liaise with international colleagues from all departments regularly to assist and add value to the EcoVadis global mission.Qualifications:Fluency in Spanish and English is a must. Additional languages will be a plus.Degree in a Business, Management or Finance related discipline would be preferred, but applicants with other backgrounds will be considered.We are looking for a person who is:customer service orientedgoal/results and solutions drivenself-motivatedreliable, dependable and honestprofessional, tactful and sensitivepersistent, assertive and competitive naturedwho has a positive attitudewho enjoys a fast-paced environmentAt least 2-3 years experience of working in billing and collection with experience in a leadership role is required.Strong interpersonal skills.Excellent communication skills (written, verbal and telephone).Good understanding of accounting principles.Must be skilled in Microsoft Office tools. #J-18808-Ljbffr