.Position OverviewMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.
With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a Billing Analyst who will be responsible for managing and analyzing billing processes within the organization.
The role will involve ensuring accurate and timely invoicing, resolving billing discrepancies, and optimizing billing procedures to enhance efficiency and accuracy.
The candidate will collaborate with various departments to gather billing data, analyze trends, and provide insights to support financial decision-making.To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.Position ResponsibilitiesKey Responsibilities:Generate and distribute accurate and timely invoices to customers based on contractual agreements, service usage, or product purchases.Monitor billing cycles, deadlines, and billing schedules to ensure compliance with customer requirements and internal policies.Analyze billing data, trends, and patterns to identify opportunities for process improvements, cost savings, and revenue enhancement.Conduct variance analysis and reconcile discrepancies between billing records, contracts, and financial reports.Serve as a primary point of contact for billing inquiries and escalations from internal and external stakeholders, including customers, sales teams, and account managers.Address customer billing issues, resolve disputes, and ensure timely resolution of outstanding balances.Ensure accurate and timely recognition of revenue and accounts receivable in accordance with accounting principles and regulatory requirements.Prepare and analyze billing-related reports, metrics, and KPIs to track billing performance and financial metrics.Identify opportunities to streamline billing processes, eliminate manual tasks, and automate billing workflows using billing software or ERP systems.Collaborate with cross-functional teams, including IT, finance, and operations, to implement system enhancements and process improvements.Ensure compliance with billing policies, procedures, and internal controls to mitigate risks and maintain data integrity.Assist with internal and external audits by providing documentation, explanations, and support related to billing processes and transactions.Develop and maintain standard operating procedures (SOPs), training materials, and documentation related to billing processes and systems.Conduct training sessions for staff members on billing policies, procedures, and best practices.Candidate QualificationsWONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?All Positive, And Driven Applicants Are Encouraged To Apply