Bilingual Customer Service RepresentativeEmployment Type: Full Time, Entry LevelDepartment: Customer ServiceCGS is seeking a Bilingual Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency.Skills and Attributes for SuccessUse a knowledge base and follow standard operating procedures (SOP) to answer customer requests.Document your communications in our database.QualificationsBilingual and fully fluent in English and Spanish (both written and verbal)High School diploma or General Educational Development (GED) certificateMinimum of two (2) years of customer service, call center, or contact center work history.Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigationIdeally, You Will Also HaveAbility to follow policies, procedures, and regulations.Strong written and verbal communication skills.Excellent customer service, dependability and time management skills.Keyboarding proficiency of at least 40 words per minute.Call Center (omnichannel) background a plus.Our CommitmentContact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems.For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.We Care About Our EmployeesTherefore, we offer a comprehensive benefits package:Health, Dental, and VisionLife Insurance401kFlexible Spending Account (Health, Dependent Care, and Commuter)Paid Time Off and Observance of State/Federal HolidaysContact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board:Phone: +1 (888) 680-5916
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