TheFork, part of the Tripadvisor group, is the leading online restaurant booking platform in Europe and Australia. We are present in +12 countries with 60,000 partner restaurants on a mission to bring happiness through amazing dining experiences. Creator of a unique model that has disrupted the restaurant industry, we put innovation at the heart of our ambitious growth. Thanks to TheFork (app/web), millions of diners can easily discover, book, and pay at the right restaurant for the right price, and thousands of restaurant owners benefit from our solutions to optimize reservation management, streamline operations, and ultimately improve service and boost revenue.
At TheFork, we aim to bring happiness through amazing dining experiences, and to do so, we are seeking amazing people to join our Customer Success Team as an Account Manager. The focus of the Customer Success team is to engage with our customers with the goal of growing our business.
As an Account Manager, you will make outbound calls to our customers to present them with solutions for their business, support them in their decisions, and advise them on the right ways to grow their business with the help of TheFork solutions. This will be an opportunity for you to use your selling skills and make restaurant owners happy!
Under the Customer Success Director Organization, you will be part of a team of 14 people, and you will have access to training, processes, tools, and all the support needed to start your role.
What you will do:Make outbound calls to our current customers to present them with solutions for their business to ensure they will generate significantly more revenue with TheFork month over month.Selling, upselling, and retaining products and customers.Be the primary point of contact and build long-term relationships with customers.Ensure support and training to use our tools.Manage products sold and maintained across your portfolio.Leverage the usage of TheFork tools so restaurants are more engaged with customers and bookings.Increase the number and quality of restaurants participating in TheFork Festivals. Your main competencies should include:Customer orientation.Empathy.Communication skills.Dynamic and perseverant personality.Results-oriented.Good attitude is very important. Requirements:Native Spanish + Fluent in English.Experience in pitching and selling promotions/deals/flash sales.Experience in dealing with a high number (45-50) of outbound and inbound calls and portfolios with numerous accounts (from 400 to 800). Plus requirements:Experience as a sales representative or account manager.Experience with a restaurant is a must.Experience in e-commerce is a must. What we offer:Permanent contract.Competitive fixed salary and perks.Ticket Restaurant.International working environment.Compensation for leisure activities.Private Health Insurance.Dining and leisure area.Coffee point with coffee, tea, water, fresh fruits, and free snacks.Team Building Events.
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